I love my children pediatrician Dr Raja-heel
Heads-up to all overweight Lymphedema patients. Do not waste your time going to any of the Allina facilities in the Entire Twin Cities area for Physical Theraphy MDL treatment. They have a weight restriction, they will not treat you, if your above it.....The upper Management at Allina wrote this policy..
I cannot get the Health Care I need because of their policy. I have received treatment in other states, and other Companies....it was never a problem...their Goal was to help me get Healthy. ALLINA DOESN'T FOLLOW THEIR OWN VISION, OR MISSION STATEMENT WHEN IT COMES TO PATIENT CARE.
On any other day I would of given this clinic 5 stars. The staff is usually great. Dr. waters is a great doctor. But I have been dealing with some serious issues and I can't get medication to help. I am in pain. I can't eat without medication and getting a refill is hard. Today I tried explaining my situation to a clinic representative and have not gotten a response. I guess I will just suffer until I get my surgery in September. So as far as I am concerned this clinic let me down. I don't want to have to pay for ER visits and hospital because my clinic don't want to help get me through this. This clinic referred to a pain clinic where I never saw a doctor except when I had expensive painful procedures that had them injecting huge needles into my back that did not help and we will be paying for for another year. After researching this "PAIN" clinic that I was referred to by Allina I found that I am not their only victim. I have always liked Elk River Allina clinic. They are really good about getting you in when you or your kids are sick. The best pediatrician in the worl works there (Dr. Raja Heel). I don't want to have to change clinics but I feel as if I am being treated like some kInd of hypochondriac or something. After researching I understand why!! But that's is not me!!
Always polite. Staff always gentle and caring.
Shame on them.
I was required to schedule a second appointment with the ENT before scheduling surgery. I originally met with the ENT at another Allina office 30 miles away. I was told the only availability for the follow up was at the Elk River location. It is not close to anything. I spoke extensively with the scheduling desk and the nurse about the appointment and was repeatedly told it was a 15 minute appointment. I scheduled it for the first available appointment at 8am and I arrived 10 minutes early. 45 minutes later we are walking out of the office. This is absolutely a support staff issue as the ENT took 45 minutes to complete the appointment. My time is valuable and this pushed back everything in my day. I will not be going back to this office and I strongly suggest that unless you live in Elk River and have no other choices, do not schedule here either.
Allina Health Elk River Clinic is a US Hospital based in Elk River, Minnesota. Allina Health Elk River Clinic is located at 14181 Business Center Dr NW, Elk River, MN 55330, USA.
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